Ministry for Space Support

Help, troubleshooting, and feedback

Questions, bug reports, feedback, and feature suggestions are welcome. You can email support directly from this page or use Send Feedback in the game's Settings menu.

Reporting a problem

If possible, include:

• what happened and what you expected to happen;
• the steps that led to the problem;
• your iPhone or iPad model and iOS or iPadOS version;
• the game's version and build number from Settings; and
• a screenshot, if it helps explain the issue.

The in-game Send Feedback button can also include a save code so a gameplay problem can be reproduced. You may review or remove that code before sending the email.

Progress and iCloud

The game saves automatically on your device. When you are signed in to iCloud, it also keeps a copy in your personal iCloud account. A fresh installation on another signed-in device may restore that progress automatically. If local and iCloud progress differ, the game may ask which save you want to keep.

Rewarded ads

Rewarded ads require an internet connection and may not always be available. A VPN, content filter, or restrictive network can prevent an ad from loading or closing normally. If an ad has trouble, close and reopen the game, verify your connection, and try again without the VPN or filter. If Google reports that a reward was earned, the game saves that reward immediately.

Offline play

The main game works without an internet connection. Rewarded ads and immediate iCloud synchronization require network access.

Resetting the game

The Reset Game option in Settings permanently clears the current game and its iCloud copy. Use it only when you want to start over.

Privacy

See the Ministry for Space Privacy Policy for information about saves, advertising, and support correspondence.